You're so empathetic, you probably know this talk's not about you (DevOpsDays: SEA 2018)

You're so empathetic, you probably know this talk's not about you (DevOpsDays: SEA 2018)

We know DevOps culture requires increased collaboration between teams to move faster and be more agile. But what do you do when you’re forced to work with someone who just doesn’t get it, and how do you get to a place where work can happen seamlessly? This talk uses empirical research and practical tips around how to learn more about yourself, understand the perspective of others, and bring empathy into your daily work. Links to resources can be found here: https://github.com/thesarahhagan/DevOps-Days/

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Sarah Hagan

April 24, 2018
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Transcript

  1. You’re so empathetic, you probably know this talk’s not about

    you.* Sarah Hagan *Kinda Carly Simon @thesarahhagan
  2. None
  3. I got 99 problems and empathy’s one.* 1 *Jay-Z, j/k’ing

    Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Self-Awareness
  4. Most Like Yourself Least Like Yourself Empathetic and I know

    it.* *Fairly LMFAO Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Accurate Confident Considerate Decisive
  5. Empathetic and I know it.* *Fairly LMFAO Sarah Hagan DevOps

    Days SEA 2018 @thesarahhagan
  6. This sh*t is empathetic! E-M-P-A-T-H-Y!* *Moderately Gwen Stefani Sarah Hagan

    DevOps Days SEA 2018 @thesarahhagan
  7. This sh*t is empathetic! E-M-P-A-T-H-Y!* *Moderately Gwen Stefani Sarah Hagan

    DevOps Days SEA 2018 @thesarahhagan
  8. With so much drama in the ENG, it’s kinda hard

    being peeps with empathy.* 2 *Sounds like Snoop Dogg Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Perspective-Taking
  9. I empathized, and it opened up my eyes, I empathized.*

    *Not Actually Ace of Base Sarah Hagan DevOps Days SEA 2018 @thesarahhagan
  10. But the biggest kick I ever got was doin’ a

    thang called the Empathetic Rock.* *Empathetic Elton John Sarah Hagan DevOps Days SEA 2018 @thesarahhagan
  11. Sarah Hagan DevOps Days SEA 2018 @thesarahhagan You down with

    em-pa-thy? Yeah, you know me!* *Not quite Naughty by Nature
  12. Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Don’t go chasin’

    empathy, listen to the rivers and the lakes that you’re used to.* *Tryin’ TLC
  13. Positive Mood Negative Mood Negative Energy Positive Energy 1 2

    3 4 Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Hey now, you’re an empath, get your game on, go play!* *Slightly SmashMouth
  14. 3 Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Blame it

    on the e-e-e-e-e-e-empathy.* *Should’ve been Jamie Foxx Emotion Reappraisal
  15. Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Girls just wanna

    have fun[damental processes that reduce bias]!* *Channeling Cindy Lauper
  16. I shot the sheriff, but I did not show him

    empathy.* *Erroneously Eric Clapton Sarah Hagan DevOps Days SEA 2018 @thesarahhagan
  17. Now this looks like a job for me, so everybody

    just follow me ‘cuzwe need a bit less controversy, ‘cuzit feels so great with empathy.* *Empathetic Eminem Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Seek Feedback Give Feedback
  18. Sarah Hagan DevOps Days SEA 2018 @thesarahhagan 1 Talk face-to-face

    2 Prime the feedback 3 No sandwich protocol 4 Make it timely 5 Focus on the SBI 6 Follow up when appropriate Is this the real life? Is this just empathy?* *Emotionally Confused Queen
  19. Hello? Is it empathy you’re looking for?* 1 *Kinda like

    Lionel Richie Sarah Hagan DevOps Days SEA 2018 @thesarahhagan Self-Awareness 2 Perspective-Taking 3 Emotion Reappraisal
  20. Hello? Is it empathy you’re looking for?* Links to slides

    and resources: github.com/thesarahhagan/DevOps-Days Witty song lyric writers: § @lauratheknobel § @itsmehollieann § @thepaulhagan Sarah Hagan DevOps Days SEA 2018 @thesarahhagan *Kinda like Lionel Richie